Support

We aim to reply within one working day.

Get in touch

Email support@membermine.com. A person who works on MemberMine reads it — there's no ticket queue to get lost in.

If you're reporting something broken, it helps enormously if you include:

• What you were trying to do, and what happened instead
• Your phone and OS version (e.g. iPhone 14, iOS 18)
• The name of your business as it appears in the app
• A screenshot, if the problem is visible on screen

Reporting a problem from inside the app

MemberMine has a built-in Feedback area for reporting issues and suggesting features. It's the fastest route, because it arrives already tagged with your account and business — no need to describe your setup.

Billing

Business owners can manage payment method, invoices, plan changes and cancellation from the billing area of the app, which opens the secure payment portal in your browser. If you're locked out and can't reach it, email us and we'll sort it.

Deleting your account

You can request deletion of your account and associated data at any time by emailing support@membermine.com from the address on the account. If you own a business on MemberMine, tell us whether you want the business and its member data removed too.

Security

If you believe you've found a security vulnerability, please email security@membermine.com rather than reporting it publicly, and give us a reasonable window to fix it before disclosure.